education campaigns describing how to file a complaint in accessible formats; develop case management systems that incorporate accessibility features, such as online or telephone submissions; and provide sensitization training to investigators and judges. Section 3 For example, a woman with an intellectual disability was not permitted to vote in Mexico’s 2012 elections. The complaints adjudication process was accessible, so she was able to file a complaint with the EMB, which then investigated her claim. It was determined that polling officials restricted the woman from voting due to discriminatory provisions in the Federal Code of Electoral Institutions and Procedures, which states persons deprived of their mental faculties cannot vote. However, the EMB had issued an amendment to this provision ahead of the election that would have allowed the woman to vote, had the polling officials been aware of the amendment. This demonstrates the importance of proper poll worker training, but also how accessible information on filing a complaint can lead to more active participation from citizens with disabilities.49 49 Diaz, Ariane. “No dejaron votar a una discapacitada.” La Jornada. July 6, 2012: 13. Web. December 6, 2013. <http://www.jornada.unam.mx/2012/07/06/politica/013n3pol>. Equal Access: How to Include Persons with Disabilities in Elections and Political Processes 57