(cont.) Improving the EDR system Based on these experiences, the dispute resolution rules and regulations were revised to provide for an even more effective and transparent system. The revisions, which are discussed in more detail below, focus on the gradation of cases and the appropriate levels at which cases are to be settled. They also include precise provisions for a more systematic manner of registering and screening complaints, investigating cases and conducting hearings, reaching decisions and dealing with appeals. [1] A two-level EDRB The rules have been revised to provide for the establishment of two levels of dispute resolution body during the election period. The Central Election Dispute Resolution Body is at the national level. An Election Commissioner acts as Chairperson and its members include the Secretary of the Commission, the relevant Head of Department or Division of the Commission and a lawyer. The District Election Dispute Resolution Body has the Chief Election Coordinator of the district as Chairperson and includes the district or sub-district Administrative Head, the District Council Secretary, the Head of the county concerned and the District Electoral Officer as members. [2] Clearer rules for complaint adjudication The process of lodging complaints specifies that complaints may be lodged with the: 1. Chief Election Commissioner; 2. Chief Election Coordinator; 3. National observers; or 4. Returning officers. This is intended to make the process more convenient and more accessible. The Chief Election Commissioner or a Chief Election Coordinator is required to act immediately on receipt of a complaint. If a case is dismissed, a decision has to be given within two days. If a case is not dismissed, it must be registered and referred to either the central or the district dispute resolution body. [3] Proper presentation of a complaint 52 In order to screen out baseless complaints, all complaints lodged must be signed and include the nature of the complaint, a proper address and contact details.