[34] As indicated earlier, EC also does modifications to polling locations, permanent and temporary, to provide level access (e.g., ramps). Mr. Roussel testified that EC never refuses such requests from the ROs. [35] EC also provides training for its officials, from the ROs down to the army of 200,000 election day temporary employees. They also "train the trainers". Part of the training involves accessibility issues. [36] EC makes available to persons with disabilities different ways to vote. In addition to being required to provide "level access" at polling stations, advance poll sites, RO offices, and revision offices, it provides alternative ways to vote. For example, a transfer certificate may be issued to vote at a nearby accessible polling station where the local one is not accessible. As well, provision is made to have EC officials attend at the home of a disabled voter for him/her to vote. Special ballots, including mail-in ballots, may also be used. What Has EC Done Since Mr. Hughes Filed His CHRA Complaint? [37] Mr. Roussel says EC has learned a lot from the negative voting experience of Mr. Hughes in the 2008 by-election and general election, and it has improved. For example, EC changed its yellow sign to make the letters bigger and added the universal symbol of accessibility. Counsel for the Complainant avers that this should have been done sooner, as it was mentioned in the CPA decision in 1992. [38] EC's counsel also points out that his client admitted liability at the opening of the hearing. However, the Complainant's counsel counters that, given the facts of this case, said admissions came too late. Notwithstanding the timing, the admissions did save time at the hearing and facilitated the co-operative mood of the parties at the hearing. [39] Through Mr. Roussel's testimony and its counsel's submissions, EC has agreed to several remedial requests of the Complainant, in whole or in part. These will be spelled out in the section on Remedy in these Reasons for Decision. IX. IMPORTANCE OF ELECTIONS [40] The right to vote is protected in the Canadian Charter of Rights and Freedoms: section 3. It is a right, and I would argue, a responsibility or duty of citizens of this country. It is the legal duty of the State to ensure that all barriers, whenever possible, are removed so that citizens may vote. Nowhere is this more significant than for people with disabilities. Professor Frazee was eloquent in articulating the barriers that people with disabilities face in our society, structurally and attitudinally, including the intricacies of "disability disadvantage". She set out the context as it would affect a person with a 2010 CHRT 4 (CanLII) [33] I would be remiss if I didn't mention the very good website of EC. It contains a lot of useful information, including many reports and documents. There is a fair bit of information concerning accessibility features, including a section entitled "Accessibility of the Electoral System". I would recommend that, for ease of reference, EC add a link on the main page of its website under "Information for You" entitled "Voters with Disabilities", along with the present ones for "Voters", "Young Voters" and "Aboriginal Voters".